The fastest way to reach us is by email. Include your account username and, if it helps, a screenshot — that lets us resolve most issues on the first reply.
A few of the most common questions answer themselves. Worth a 30-second check:
To help us help you faster, please include:
| Detail | Why it helps |
|---|---|
| Your account username | Lets us find your account |
| What you were trying to do | Reproduces the issue |
| What happened instead | Tells us what broke |
| A screenshot (if visual) | Worth a thousand words |
| Browser & device | Rules out display quirks |
Questions about plans, upgrades, downgrades, top-ups, or receipts. Payments are handled securely by our payment provider — email us and we'll sort out anything on your account.
Password resets, email changes, and verification. If you're locked out and can't receive email, contact us and we'll help you regain access.
Issues with text, image, or video generation. Tell us which archetype and roughly when it happened so we can check the logs.
Found something broken, or have an idea? We genuinely want to hear it — early feedback shapes what we build next.
For account deletion, data export, or privacy requests, see our Privacy Policy, or email us directly. Your creative work is yours.